Our dedicated Customer Service team at NIJobs is committed to providing exceptional assistance to our valued customers. That’s why we have a team of knowledgeable professionals who are always ready to lend a helping hand.
At NIJobs, we believe in making customers aware that we are here to support them every step of the way. We ensure that this message is communicated effectively through various channels, including:
Clear Communication Channels
We provide our customers with various communication resources, such as phone and email, to easily reach out for support. From onboarding assistance to ongoing guidance and strategic advice, our dedicated customer success executives are committed to understanding your unique requirements and helping you achieve optimal results in your recruitment journey.
Proactive Outreach
Our Customer Service team goes the extra mile to proactively reach out to customers who may require assistance. For example, if we notice a customer struggling with a job posting or encountering issues with their account, we will proactively initiate contact to offer guidance and support.
Prompt Response Times
We understand that timely support is crucial for our customers. Therefore, we prioritise prompt response times to ensure that customers’ questions, concerns, and queries are addressed on time. Our goal is to provide efficient resolutions and minimise potential disruptions to their job posting or account management experience.
Comprehensive Support Resources
We maintain a comprehensive suite of helpful resources on our website. These resources include step-by-step guides, informative blogs, FAQs, and troubleshooting tips to address common concerns and provide self-help solutions. By empowering customers with readily available information, we aim to make their experience as smooth as possible.
Our Customer Service team takes pride in assisting customers with any job posting-related questions, as well as day-to-day account operations. Whether it’s clarifying account settings, troubleshooting technical issues, or providing guidance on maximising the effectiveness of job postings, we are delighted to help each customer achieve their goals.