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Concentrix

Social Media Support Specialist - French

Concentrix

  • Belfast
  • Not disclosed
  • Permanent full-time
  • Updated 12/12/2017
  • Concentrix Jobs
this job is expired

Description

Join our team working with one of the world's largest software companies, opportunities now for French speakers!

 

About the role:

Our Client is one of the world’s best known technology and software companies. Its dedicated team provides multilingual front line technical support within many product groups.  Concentrix handles a total of 1 million incidents annually. The Social Care and Communities Support Specialist Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through social media channels, such as Facebook & Twitter. While the role focus is on social media, the SCSS will also support customer interactions through, email, voice, chat and community forums. This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed social media guidelines.

Essential Criteria:

  • High level of fluency in written and spoken English & French.
  • At least 6 months’ experience in a customer service environment.
  • Experience using popular social media platforms, especially Facebook & Twitter.
  • Creative writing skills - ability to repeat the same message, written in different ways and tailor to customer technical expertise level.
  • Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. 
  • Ability to multitask, plan and prioritise workload, and work on their own accord.  Diplomatic and cool under pressure.
  • Excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability.
  • Demonstrates resilience and ability to work on own initiative.
  • Demonstrates problem solving and troubleshooting skills.

Hours: 40/week Monday to Sunday on rota basis

Benefits:

  • Bright, modern, exciting place to work with excellent staff facilities.
  • City centre location.
  • Onsite gym and cafe.
  • 28 days’ annual leave.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.

 Why Belfast?

Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines.

Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.

Relocation:

Belfast is a very welcoming city and we do our best to make sure the move is as easy and enjoyable as possible!

  • Reimbursement of initial travel costs to Belfast
  • 7 nights in a city centre hotel upon arrival
  • Support in finding accommodation, opening bank accounts and much more.
  • Advance in wages to help with first month’s rent and deposit.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Ref: CNX00045112CC
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Concentrix

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