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Start360

Service Delivery Administrator (part-time) - 1 x Enniskillen, 1 x Glengormley

Start360

  • Antrim / Fermanagh
  • See description
  • Temporary part-time
  • Updated 05/12/2017
  • Sarah Sanders
this job is expired

Description

Start360 is recruiting two Service Delivery Administrators for the EDGES service, on a part time basis until January 2019. One role will be based in the Enniskillen office and one role will be based in the Glengormley office.

 

Start360 is one of Northern Ireland’s leading front-line charities, and provides a range of services and interventions in the areas of health, justice and employability. We strive to make a difference to the lives of the people we work with, and we are looking for likeminded, committed professionals to join our organisation.

We currently have two Service Delivery Administrator vacancies available; one based in Enniskillen and one based in GlengormleyThe closing date for receipt of completed applications is Wednesday 13 December 2017 at 12 noon.  Applications will only be accepted by post or handed into our Belfast Head Office

Application packs can be downloaded from our website via http://start360.org/get-involved/work-for-us.

 

Post:  Service Delivery Administrator (part-time)

Project:  EDGES

Reports To:  Service Delivery Manager

Base:  Glengormley (x1), Enniskillen (x1)

Contract:  Fixed-term until 31 January 2019, subject to funding

Salary:  NJC Points 12 – 17 (pro-rata equivalent of £16,123 – £17,772, based on part-time nature of role) 

 

Background to the Project

The EDGES project provides an evidence informed, specialist ‘earlier intervention’ service for young people primarily between the ages of 13 – 17, who are on the ‘edge of care, custody and / or education’.

These young people are coming to the regular attention of the police for non-offence related behaviour, and their attendance or behaviour in education indicates a need for intervention. They are also likely to be at risk of homelessness in later adolescence and to feature in the Not in Employment, Education or Training, (NEET) population post compulsory school education.


Main Responsibilities

Secretarial/Administrative

  • Carry out the secretarial and administrative tasks necessary for the smooth operation of the service, to a high standard and within reasonable time limits.
  • Ensure that returns and reports to external agencies and to the Central/Regional office, and completed to a high standard and within reasonable time limits.
  • Assist in the compilation of maintenance plans and support the service manager in ensuring that all necessary maintenance work is completed on the service buildings.
  • Manage office procedures and all necessary documentation, including project filing and archiving, bespoke database input and reports, attending and servicing meetings etc.
  • Ensure confidentiality is maintained in accordance with organisational and statutory requirements.

Reception/Liaison

  • Along with other staff, provide cover for the service admissions telephone line when required.
  • Respond to enquiries, take and record referrals, and book appointments where appropriate.
  • Support customer relationship management through the coordination and distribution of reports and information to referring professionals, in accordance with published guidance and procedure.
  • Liaise with staff in other Start360 locations and outside agencies, as necessary.

Support Viability of the Service

  • Provide administrative support to admissions process, including securing third party reports as requested and updating management information systems as required.
  • Provide administrative support to activities promoting the service and supporting utilisation.

Ref: ESDA 11/17
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