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AB Distributors

Customer Support Representative

AB Distributors

  • Antrim / Belfast / Down
  • Not disclosed
  • Permanent full-time
  • Updated 29/10/2017
  • Carmel Treacy
this job is expired


Excellent opportunity for a Custpmer Support Representative



AB Distributors, a leading distributor of products and services to the kitchen, electrical and building materials industries in Northern Ireland are seeking to recruit Customer Support Representative for their busy operation in Belfast.

AB Distributors, a member of the KAL Group of Companies is Northern Ireland's largest distributor of quality kitchen components and premium appliances to over 300 retailers in Ireland. We distribute a number of exclusive premium brands including Neff, Nordemende and Elica. This role will report in to the Operations Manager who is based in Dublin

Working as a member of a small, yet busy team, this role carries the following responsibilities:

  • Process all orders within agreed timeframe to meet Customers requirements
  • Interact daily with trade customers on the phone and on email
  • Respond to all queries quickly, efficiently and professionally
  • Input data accurately on the in-house (Logic) system for dispatch
  • Communicate any issues and status updates to customers on their order fulfilment
  • Ensure all customer orders are completed on time and in full
  • Deliver excellent customer service levels
  • Telephone existing customers for repeat orders and drive sales through professional outbound sales calls
  • Liase with Sales Manager daily on customer queries

Key Attributes:

  • Customer service experience essential
  • Strong communication skills both verbal and written
  • Work on own initiative
  • Experience in outbound selling an advantage
  • Product knowledge of kitchen and/or electrical appliance industry a distinct advantage
  • Customer focused and driven
  • Ability to work under pressure and meet tight deadlines
  • IT literate with excellent attention to detail

To apply please click on the APPLY NOW button below

Ref: CSR/08/2017C
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AB Distributors

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