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Concentrix

Customer Service Advisor (Cisco)

Concentrix

  • Belfast
  • Not disclosed
  • Permanent part-time
  • Updated 12/12/2017
  • Concentrix Jobs
this job is expired

Description

P/T inbound customer service on behalf of Cisco (30 hours)

 

*** Starts January 2018 *** 

Make the right change in your career path with Cisco!

Cisco is a worldwide leader in IT that designs, manufactures and sells networking equipment to a range of global clients. They offer a wide range of products to businesses including routers, switches, VoIP phones, video conferencing and security equipment. We are looking for talented individuals who have experience in customer service, have strong computer skills and enjoy working as part of a team.                                                                

As Cisco Frontline Agent, you will act as first point of contact for any Cisco customer, partner or employee, providing support by telephone email and chat. You will be responsible for solving customer problems by obtaining correct information from the customer. These problems will range from redirecting calls, arranging an engineer visit to educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary. All agents take ownership of the customer issue until it is fully resolved.

Cisco Frontline Agents will also have the opportunity to develop their skills by completing Cisco Certifications (CSE/CCNA) after probation is passed.

Essential Criteria:  

  • Fluency in written and spoken English
  • 6-12 months experience in a customer service role

Hours of work: 30 per week, Monday-Sunday rotational shifts between 06:45-13:15.

Salary: competitive

Benefits:

  • Bright, modern, exciting place to work with excellent staff facilities.
  • City centre location.
  • Onsite gym and canteen.
  • 28 days annual leave.    
  • Pension scheme.
  • Employee discounts scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.

 

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across multiple continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.

All offers are subject to a successful Complete Background Screening process.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Ref: CNX00041348BC
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