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Distil Recruitment

Application Support Analyst

Distil Recruitment

  • Ulster
  • £20000 - 30000
  • Permanent full-time
  • Updated 22/09/2017
  • Recruitment
this job is expired


Application Support Analyst role in ERP business systems within the Microsoft development and solutions team of one of Ireland's premier software companies


Application Support Analyst




Distil has been retained to recruit an Application Support Analyst by a leading local software consultancy that provides comprehensive ERP and business solutions to a wide variety of clients across the UK and Ireland, including several well-known ‘household names’. The organisation specialises in the Microsoft product portfolio and is a Microsoft Gold partner – offering the associated training and development opportunities that you would expect from this – as well as being the largest MS Dynamics Partner in Ireland.

Microsoft Dynamics is the leading Financial, ERP and CRM application for small and mid-sized businesses.  The Application Support Analyst is a replacement role for an employee who has been promoted elsewhere within the business.

Customer service is vital to the success and reputation of the business and the first level of principle support to clients in Northern Ireland is via the Technical Support Desk based in Belfast. The Application Support Analyst will be based in this key team. Some of the key areas of activity undertaken by this team include:


  • Responding to customer support queries, logged via telephone, email and through our on-line customer support system
  • Liaise with other Services staff and Microsoft staff in the diagnosis and resolution of support issues
  • Play an important role in customer software upgrades



The Role

We are currently recruiting for an Application Support Analyst within this team. This person will work closely with our support, clients and development team in the resolution of more complex customer issues and will enjoy being the point of contact with the clients and taking ownership of the resolution of technical problems with the core application.


  • Provide Development Support and first level cover for Microsoft Dynamics customers
  • Complete software incident management activities including fault investigation, fault diagnosis and software fix testing and remote install
  • Help provide an understanding of NAV functionality from a code point of view
  • Liaise with other Dynamics Consultants and Developers in problem resolution
  • Provide development expertise
  • Logging of and liaising with Microsoft on bug resolution
  • Prioritising and managing work load according to fault severity



The Person

We are looking for a pro-active individual with strong communication and organisational skills. You will have a broad interest in all things IT, understand development (particularly in the Microsoft stack), but also enjoy the challenge of analysing and resolving complex technical issues with a core application while managing the client’s expectations in a realistic timeframe. We are looking for the following:


  • Third level degree in a relevant discipline
  • 2 years’ experience in a software or systems support role with good troubleshooting skills
  • Understanding of relational databases
  • Willingness to continue learning and develop your technical skills
  • Knowledge of ERP systems and broad business and accounting processes (invoicing, purchase orders etc)

It is desirable for applicants to have experience in a programming language although not essential. You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date.



Salary is relevant to experience and the company has a reputation for providing one of the best salary and benefits packages in the market including a target related bonus, full health cover and pension.

For further information on this vacancy, or any other IT job in Belfast or wider Northern Ireland, please apply via the link below or contact Paul Wright in the strictest confidence on 028 90 020777.


Ref: DISTPW070906
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