The Consumer Council is a non-departmental public body set up by Government in 1985, established by the Department of Enterprise, Trade and Investment (DETI).

Our job is to give consumers a voice with the people who make decisions that affect us all. We do this by running information and education campaigns, influencing government business, undertaking research and producing publications. We also help individual consumers to know their rights and exercise them responsibly. We handle consumer complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

In addition to our specific duties in relation to energy, transport and food, we also investigate and speak out on the important consumer issues of the day like cost of living, personal banking, fuel poverty, water charging and energy prices.