A World of Opportunities
Teleperformance is the UK’s leading outsourced contact centre provider offering a range of solutions that cover:
Teleperformance is part of the Teleperformance Group, operating 263 contact centres in 42 countries, making us the largest network of contact centres in the world.
At Teleperformance, we believe that an organisation is only ever as good as its people, which means that we are always looking for the right candidates to join our expanding team.
As a business, we are committed to providing our staff with a rewarding experience which allows them to develop and grow as individuals, both professionally and personally.
Teleperformance works with a variety of organisations across a range of business sectors, enabling us to offer our employees a choice of challenging roles.
Working for Teleperformance, you would work on behalf of some of the world’s leading companies. Our clients include: NHS Blood & Transplant, Volvo Car UK and Sainsbury’s Supermarkets.
Teleperformance has several career paths which include HR/Recruiting, Operations Management, Training, Client Services, Quality Assurance, Accounting/Finance, Technology and, of course, Business Development/Marketing.
The large range of opportunities that we offer falls into two categories: operational staff (with a high level of customer contact) and managerial staff (who supervise the former).
All employees are offered intensive training and development courses and are eligible to apply for a fast track succession–planning programme. We have an extremely competitive graded salary structure and senior roles attract a generous car allowance and benefits package.
Whether you are working in one of our 5 UK offices, from a client’s own centre, or based in one of our international contact centres, Teleperformance really can offer you a world of opportunities.
Teleperformance has two offices in Northern Ireland, situated in Bangor and Newry.
Teleperformance today is still managed by the team that originally launched the company. As a result, Teleperformance has established itself as the world’s leading contact centre business, with some of the most experienced customer relationship management experts in the UK.
With this experience comes a culture and commitment to employees; ensuring that there is a safe, comfortable, environment in which to work, and at the same time, enabling staff to achieve a balance with their private lives through flexible working policies and practices.
NEWRY ADDRESS: The Quays - Newry - County Down - BT35 8QS - Tel:+44 (0) 2830 831 250 - Fax:+44 (0) 2830 831 299
Every year the NHSBT service collects, tests, processes, stores and issues 2.1 million blood donations that depend entirely on voluntary donations from the general public and Teleperformance assist them in achieving this target by both making and receiving 2.6 million calls per year.
The primary purpose of the Customer Service Advisor is to take Inbound Customer calls, answering and assisting all Customers with their queries.
Working on behalf of a leading public sector organisation, you will be required to give assistance to customers over the phone regarding account queries and routine customer service enquiries, in a positive and polite manner.