As a German speaking Technical Support Representative you will be a Brand Ambassador for Logitech, supporting their customers in both German and English through troubleshooting with Logitech products including gaming & audio devices, web cameras, security systems.

In a contact centre environment, you will use computer-based tools as well as your own problem-solving skills to identify, research, isolate, and resolve customer issues.

You will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure every customer is highly satisfied.

This position offers a comprehensive training program to ensure our successful candidate becomes a product specialist within their particular field and the successful candidate will need to pass a knowledge check at the end of the training period. Following training you will maintain a strong understanding of the Logitech product families, including software application packages, operating systems, hardware and other equipment.  You will also have the opportunity to test out the products and suggest improvements to existing knowledgebase articles based on developing trends and customer issues which you have resolved.

*We are acting on behalf of our client as an Employment Agency*