LBM was founded in 1996, initially as a data business. Since then they have seen rapid growth, employing approximately 2,000 staff across 6 locations throughout the UK. In October 2004 LBM was acquired by ISIS, a private equity house.

Today LBM provide Intelligent Contact solutions for major B2B and B2C brands throughout the UK, including Vodafone, O2, More Than, Orange, TalkTalk, Centrica, Scottish Power, Canon and FedEx. This means supplying Relevant Information (Data) and Intelligent Communication (telephone, SMS, e-mail, web-chat etc) to create an intelligent way for clients to contact customers and prospects.

The key industry sectors LBM serve include telecoms, utilities, financial services, media, automotive and retail. LBM is a member of the Call Centre Association, IDM and the Direct Marketing Association, and holds a number of prestigious accreditations based on the innovation and implementation of quality programmes.