Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.
Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.
Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association
Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.
Your role will be to provide an excellent customer experience for all Sky customers. You will make sure they feel like the number one priority and are fully informed about the options and services available to them.
Working as Sky`s official partner, Firstsource are looking to hire Customer Experience Advisors to join our exciting team in Derry/Londonderry.
As a Recruitment Resourcer, you will be pivotal to our talent acquisition and sourcing strategy.
Working as Sky`s official partner, Firstsource are looking to hire Customer Experience Advisors to join our exciting team in Belfast.
You will assist customers with any problems or questions they may have, having engaging conversations that resolve their issues and ensure they love NOWTV.