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First Source

First Source

Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.

Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.

Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association

Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.

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HR Officer- (6 month maternity cover contract)

  • See description
  • Updated 18/01/2017
  • Derry

Job Purpose:-To provide a professional HR advisory service to managers on all employee/employment and recruitment related matters.Job scope:-To expand the workforce to meet the requirement

Call Centre/Customer Service - Banking/Financial

  • See description
  • Updated 17/01/2017
  • Belfast

Customer Support Advisor Firstsource are looking to hire Customer Support Advisors (CSA) to join our exciting team located at Danesfort, Belfast. As Firstsource employees you will be representing

Customer Experience Advisor- Sky

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  • Updated 17/01/2017
  • Derry

Competitive salary £15,121 PLUS monthly bonus (circa £200 per month PLUS Incentives including Free Sky+HD or Sky Q & broadband, Pension and Healthcare Working as Sky`s official partner

Sky - Call Centre/Customer experience Advisor

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  • Updated 17/01/2017
  • Belfast

Competitive salary £15,121.60 PLUS monthly bonus (circa £150 per month PLUS Incentives including Free Sky+HD or Sky Q & broadband, Pension and Healthcare Working as Sky`s official part

Sky Customer Experience Advisor - Work From Home

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  • Updated 17/01/2017
  • Down

Sky Customer Experience Advisor - Working From HomeCompetitive salary £15,121.60 PLUS monthly bonus (Maximum £150 per month PLUS Incentives such as subsidized Sky Services)Working as

Customer Experience Advisor- SKY

  • See description
  • Updated 17/01/2017
  • Derry

Competitive salary £15,121 PLUS monthly bonus (circa £200 per month PLUS Incentives including Free Sky+HD or Sky Q & broadband, Pension and Healthcare Working as Sky`s official partner

WORKING FROM HOME - MEMBER SERVICE ASSOCIATE (MSA)

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  • Updated 17/01/2017
  • Derry

THE COMPANY Firstsource is an innovative provider of Member-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstso

Call Centre/Customer Support - Banking/Financial

  • See description
  • Updated 18/12/2016
  • Belfast

Customer Support AdvisorFirstsource are looking to hire Customer Support Advisors (CSA) to join our exciting team located at Danesfort, Belfast. As Firstsource employees you will be representing o

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