Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.
Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.
Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association
Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.
CSA are the first line contact with the client`s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client`s brand and reflect the values
1. Introduction to Firstsource Solutions Limited Firstsource is an innovative provider of customer-centric outsourced business services. With a network of 48 delivery centres and over 32,000 employe
Operational Hours - 8am to 11pmShifts will operate on a rotational shift basis.Training - Monday to Friday 9am to 5pm for 3 WeeksSalary - £12,987 Per Annum Salary & Benefits:
Operational Hours - 8am to 2pm.Training - Monday to Friday 9am to 5pm for 3 Weeks Salary - £8,311.68 Per Annum Salary & Benefits: -Annual performance related pay -Annual Leave: S
Operational Hours - 8am to 11pmShifts will be set shifts.Training - Monday to Friday 9am to 5pm for 3 WeeksSalary - £11650.60 Per Annum Salary & Benefits: -Annual performance r
1. Introduction to Firstsource Solutions Limited Firstsource is an innovative provider of customer-centric outsourced business services. With a network of 48 delivery centres and over 32,000 emplo