Edit
First Source

First Source

Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.

Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.

Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association

Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.

Email Me Jobs From This Recruiter

Customer Experience Advisor Sky - Work From Home

  • See description
  • Updated 23/08/2016
  • Belfast

Sky Experience Advisor Sky - Work From HomeCustomer Experience Advisors are the first line contact with Sky`s customers and Firstsource recognises the importance of each Customer Experience Adviso

Customer Support Advisor Banking/Financial

  • See description
  • Updated 23/08/2016
  • Belfast

Customer Support Advisor (CSA) Banking/Financial - Salary £16,087.50The Role -CSAs are the first line contact with the clients customers. Firstsource recognises the importance of each CSA

Customer Experience Advisor Sky

  • See description
  • Updated 23/08/2016
  • Belfast

Customer Experience Advisor (CEA) Sky - Salary £14,976The Role - CEAs are the first line contact with the SKY customers. Firstsource recognises the importance of each CEA delivering a high

Customer Experience Advisor -Sky

  • See description
  • Updated 23/08/2016
  • Derry

Customer Services - Londonderry Full Job Description CEA`s are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality ser

Firstsource Recruitment Open Day - Thursday 18th A

  • See description
  • Updated 23/08/2016
  • Belfast

Firstsource Solutions Recruitment Open Day!Taking place at the Europa Hotel in Belfast City Centre (Great Victoria Street, Belfast City Centre, BT2 7AP) from 12pm to 6pm. We are currently recr

Compensation and Benefits Executive (Payroll)

  • See description
  • Updated 22/08/2016
  • Belfast

Compensation and Benefits Executive (Payroll)Role Title: Compensation and Benefits Executive (Payroll)Location: Belfast Office Linenhall Street Reporting Relationships: The successful can

Customer Experience Advisor -Sky

  • See description
  • Updated 22/08/2016
  • Derry

Customer Services - Londonderry Full Job Description CEA`s are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality ser

Customer Support Advisor - NOWTV

  • See description
  • Updated 22/08/2016
  • Derry

Customer Service Advisors(CSA) are the first line contact with NOWTV customers. As a CSA on the NOWTV campaign you will be working directly for Firstsource in collaboration with NOWTV. You will assist

Customer Support Advisor (CSA) Banking/Financial -

  • See description
  • Updated 22/08/2016
  • Belfast

Customer Support Advisor (CSA) Banking/Financial - Salary £16,087.50The Role -CSAs are the first line contact with the clients customers. Firstsource recognises the importance of each CSA

Team Leader

  • See description
  • Updated 18/08/2016
  • Belfast

The jobholder will report to an Operations ManagerThe role of Team Leader is to manage, inspire, motivate and support a team of CEA`s in the delivery of an exceptional customer experience by effic

Team Leader

  • See description
  • Updated 15/08/2016
  • Belfast

The jobholder will report to an Operations ManagerThe role of Team Leader is to manage, inspire, motivate and support a team of CEA`s in the delivery of an exceptional customer experience by effic

Resource Planning Manager

  • See description
  • Updated 15/08/2016
  • Derry

Reporting to the Head of Workforce Management you will be responsible for heading up the Resource Planning function inside a key multi-disciplined organisation within our clients operational delivery

Customer Experience Leader - NOWTV

  • See description
  • Updated 14/08/2016
  • Derry

The CEL role is vital as we rely on our CEL`s to motivate our front line CEA`s, so that we deliver consistent high performance to support the client`s brand and reflect the values of both our organiza

Customer Support Advisor (CSA) Banking/Financial - Salary £16,087.50

Customer Support Advisor (CSA) Banking/FinancialThe Role -CSAs are the first line contact with the clients customers. Firstsource recognises the importance of each CSA delivering a high quality

Customer Experience Advisor (CEA) Sky - Salary £14,976

Customer Experience Advisor (CEA) SkyThe Role - CEAs are the first line contact with the SKY customers. Firstsource recognises the importance of each CEA delivering a high quality service to sup

Facebook

Twitter

Advertise with Us

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close