Edit
First Source

First Source

Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.

Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.

Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association

Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.

Email Me Jobs From This Recruiter

WORKING FROM HOME - MEMBER SERVICE ASSOCIATE (MSA)

  • See description
  • Updated 31/05/2016
  • UK

THE PARTNERSHIPIt all started just over five years ago, the beginning of a unique and exciting partnership between us at Firstsource and giffgaff. We started working with giffgaff from before the

Customer Experience Advisor (Full TIme)

  • See description
  • Updated 31/05/2016
  • Derry

CUSTOMER EXPERIENCE ADVISOR (CEA)CEA are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service to support the c

Customer Support Advisor (CSA) Banking/Financial - Salary £16,087.50

Customer Support Advisor (CSA) Banking/FinancialThe Role -CSAs are the first line contact with the clients customers. Firstsource recognises the importance of each CSA delivering a high quality

Customer Experience Advisor (CEA) Sky - Salary £14,976

Customer Experience Advisor (CEA) SkyThe Role - CEAs are the first line contact with the SKY customers. Firstsource recognises the importance of each CEA delivering a high quality service to sup

Customer Support Advisor

  • See description
  • Updated 31/05/2016
  • UK

THE ROLELocation: Your place of work will be Firstsource Solutions, Fountain Court, 119 Grange Road, Middleborough, TS1 2AL.Reporting Relationships:Reports to Team LeaderJob Purpose:

Customer Support Advisor - NowTV

  • See description
  • Updated 31/05/2016
  • Derry

Customer Service Advisors(CSA) are the first line contact with NOWTV customers. As a CSA on the NOWTV campaign you will be working directly for Firstsource in collaboration with NOWTV. You will assist

Process Excellence Manager

  • See description
  • Updated 31/05/2016
  • UK

Process Excellence ManagerJob Role: Process Excellence - ManagerBase Location: The successful candidate can either be based from any of our UK Centres, with work from home option available

Marketing Executive

  • See description
  • Updated 31/05/2016
  • UK

JOB DESCRIPTION As part of the global marketing team, the main function of the Marketing Executive role is to assist and manage a range of marketing activities aimed at helping create lead generat

Digital Marketing Manager

  • See description
  • Updated 31/05/2016
  • UK

JOB DESCRIPTION As an integral part of the global marketing team, the Digital Marketing Manager will be responsible for all things digital within the organisation, as well as playing a major role in

Digital Marketing Assistant

  • See description
  • Updated 31/05/2016
  • UK

JOB DESCRIPTION As part of the global marketing team, our new Digital Marketing Assistant will design marketing collateral for a wide variety of audiences, assist with photography and video produc

Customer Experience Advisor - Open Day Saturday 6t

  • See description
  • Updated 31/05/2016
  • Derry

ABOUT FIRSTSOURCEFirstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), a RP-Sanjiv Goenka Group company is a global provider of customised BPM (Business Process Management) serv

Sky - Customer Experience Advisor (Full Time)

  • See description
  • Updated 31/05/2016
  • Derry

CEA`s are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service to support the client`s brand and reflect the value

Customer Experience Advisor - Open Day Saturday 4t

  • See description
  • Updated 31/05/2016
  • Derry

ABOUT FIRSTSOURCEFirstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), a RP-Sanjiv Goenka Group company is a global provider of customised BPM (Business Process Management) serv

Facebook

Twitter

Advertise with Us

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close