Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.
Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.
Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association
Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.
Customer Support Advisor - Banking/FinancialFirstsource are looking to hire Customer Support Advisors (CSA) to join our exciting team located at Danesfort, Belfast. As Firstsource employees you wi
Customer Support AdvisorFirstsource are looking to hire Customer Support Advisors (CSA) to join our exciting team located at Danesfort, Belfast. As Firstsource employees you will be representing o
Competitive salary £15,121 PLUS monthly bonus (circa £200 per month PLUS Incentives including Free Sky+HD or Sky Q & broadband, Pension and Healthcare Working as Sky`s official partner
ACCOUNT MANAGERAccount Managers will work with businesses of all sizes across a multitude of industries and the role involves engaging with our client`s customers and prospects via a number of cha
Customer Experience Advisor - BelfastCompetitive salary £15,121.60 PLUS monthly bonus (circa £150 per month PLUS Incentives including Free Sky+HD or Sky Q & broadband, Pension and Heal
Contact Centre Operations Manager - Derry/LondonderryDo you thrive on getting the best out of people? Can you motivate others and deliver results throughout your team? Can you develop strategies tha
Contact Centre Operations Manager - BelfastDo you thrive on getting the best out of people? Can you motivate others and deliver results throughout your team? Can you develop strategies that drive