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First Source

First Source

Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.

Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.

Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association

Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.

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Customer Experience Advisor

  • See description
  • Updated 26/09/2016
  • Antrim

Customer Experience / Sales Advisor - BelfastCompetitive salary £14,976 PLUS monthly bonus (circa £200 per month PLUS Incentives including Free Sky+HD or Sky Q & broadband, Pension and

Customer Experience Advisor -Sky

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  • Updated 26/09/2016
  • Derry

Customer Services - Londonderry Full Job Description CEA`s are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality ser

Customer Experience Advisor-NOWTV

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  • Updated 26/09/2016
  • Derry

Customer Experience Advisors(CEA) are the first line contact with NOWTV customers. As a CEA on the NOWTV campaign you will be working directly for Firstsource in collaboration with NOWTV. You will ass

Senior Recruitment Executive

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  • Updated 25/09/2016
  • Antrim

Senior Recruitment Executive - BelfastFor more than a decade, Firstsource has been providing innovative Business Process Outsourcing (BPO) solutions to the world`s leading organisations in banking

Recruitment Executive - Warrington

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  • Updated 22/09/2016
  • UK

For more than a decade, Firstsource has been providing innovative Business Process Outsourcing (BPO) solutions to the world`s leading organisations in banking, healthcare, telecoms and media. We serve

Customer Support Advisor - Banking/Financial

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  • Updated 22/09/2016
  • Belfast

Customer service advisor for call centre in Banking/Financial sector

Customer Experience Advisor -Sky

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  • Updated 21/09/2016
  • Derry

Customer Services - Londonderry Full Job Description CEA`s are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality ser

Customer Experience Advisor Sky

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  • Updated 21/09/2016
  • Belfast

The Role - CEAs are the first line contact with the SKY customers. Firstsource recognises the importance of each CEA delivering a high quality service to support the SKY brand and reflect the values

Customer Support Advisor - Banking/Financial

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  • Updated 21/09/2016
  • Belfast

The Role -CSAs are the first line contact with the clients customers.

Customer Support Advisor - Banking/Financial

  • See description
  • Updated 20/09/2016
  • Belfast

The Role - CSAs are the first line contact with the clients customers. Firstsource recognises the importance of each CSA delivering a high quality service to support the clients brand and reflect th

Customer Experience Advisor

  • See description
  • Updated 19/09/2016
  • Belfast

customer service advisors required

Customer Experience Advisor

  • See description
  • Updated 18/09/2016
  • Belfast

Customer Experience / Sales Advisor - BelfastCompetitive salary £14,976 PLUS monthly bonus (circa £200 per month PLUS Incentives including Free Sky+HD or Sky Q & broadband, Pension and

Resource Planning Manager

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  • Updated 18/09/2016
  • Derry

Reporting to the Head of Workforce Management you will be responsible for heading up the Resource Planning function inside a key multi-disciplined organisation within our clients operational delivery

Resource Planning Manager

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  • Updated 17/09/2016
  • Derry

Reporting to the Head of Workforce Management you will be responsible for heading up the Resource Planning function inside a key multi-disciplined organisation within our clients operational delivery

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