Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.
Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.
Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association
Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.
THE COMPANYFirstsource is an innovative provider of Member-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstso
Customer Support Advisor (CSA) Banking/FinancialThe Role -CSAs are the first line contact with the clients customers. Firstsource recognises the importance of each CSA delivering a high quality
Customer Experience Advisor (CEA)THE COMPANYFirstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philipp
IT Support EngineerFirstsource is a global business process management (BPM) service provider, providing outsourced business services to some of the world`s leading companies. Services include a r
Human Resources Administrator Location: The successful candidate will be based at our contact centre in BelfastReporting Relationships: The jobholder will report to the HR ManagerKey Accou
Recruitment Executive - LondonderryFor more than a decade, Firstsource has been providing innovative Business Process Outsourcing (BPO) solutions to the world`s leading organisations in banking, h
Administrator - Financial Services For more than a decade, Firstsource has been providing innovative Business Process Outsourcing (BPO) solutions to the world`s leading organisations in banking, h