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First Source

First Source

Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.

Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.

Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association

Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.

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WORKING FROM HOME - MEMBER SERVICE ASSOCIATE (MSA)

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  • Updated 27/06/2016
  • UK

THE PARTNERSHIPIt all started just over five years ago, the beginning of a unique and exciting partnership between us at Firstsource and giffgaff. We started working with giffgaff from before the

Trainee HR Officer - Placement Student Belfast

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  • Updated 27/06/2016
  • Belfast

Role Title: Trainee HR Officer - Placement Student (This is a student placement lasting for 48 weeks) Firstsource believes it is vital to have a strong and experienced HR team to assist in manag

Talent Acquisition Recruitment Resourcer

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  • Updated 27/06/2016
  • Belfast

Talent Acquisition Recruitment Resourcer - Belfast City CentreSalary: £15,000 plus benefits and bonusFor more than a decade, Firstsource has been providing innovative Business Process Ou

Recruitment Executive

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  • Updated 27/06/2016
  • Derry

For more than a decade, Firstsource has been providing innovative Business Process Outsourcing (BPO) solutions to the world`s leading organisations in banking, healthcare, telecoms and media. We serve

Sky - Customer Experience Advisor (Full Time)

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  • Updated 27/06/2016
  • Derry

CEA`s are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service to support the client`s brand and reflect the value

Customer Support Advisor - NowTV

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  • Updated 27/06/2016
  • Derry

Customer Service Advisors(CSA) are the first line contact with NOWTV customers. As a CSA on the NOWTV campaign you will be working directly for Firstsource in collaboration with NOWTV. You will assist

Customer Support Advisor (CSA) Banking/Financial - Salary £16,087.50

Customer Support Advisor (CSA) Banking/FinancialThe Role -CSAs are the first line contact with the clients customers. Firstsource recognises the importance of each CSA delivering a high quality

Customer Experience Advisor (CEA) Sky - Salary £14,976

Customer Experience Advisor (CEA) SkyThe Role - CEAs are the first line contact with the SKY customers. Firstsource recognises the importance of each CEA delivering a high quality service to sup

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