Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.
Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.
Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association
Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.
THE PARTNERSHIPIt all started just over five years ago, the beginning of a unique and exciting partnership between us at Firstsource and giffgaff. We started working with giffgaff from before the
CUSTOMER EXPERIENCE ADVISOR (CEA)CEA are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service to support the c
Customer Support Advisor (CSA) Banking/FinancialThe Role -CSAs are the first line contact with the clients customers. Firstsource recognises the importance of each CSA delivering a high quality
Customer Experience Advisor (CEA) SkyThe Role - CEAs are the first line contact with the SKY customers. Firstsource recognises the importance of each CEA delivering a high quality service to sup
THE ROLELocation: Your place of work will be Firstsource Solutions, Fountain Court, 119 Grange Road, Middleborough, TS1 2AL.Reporting Relationships:Reports to Team LeaderJob Purpose:
Customer Service Advisors(CSA) are the first line contact with NOWTV customers. As a CSA on the NOWTV campaign you will be working directly for Firstsource in collaboration with NOWTV. You will assist
Process Excellence ManagerJob Role: Process Excellence - ManagerBase Location: The successful candidate can either be based from any of our UK Centres, with work from home option available
JOB DESCRIPTION As part of the global marketing team, the main function of the Marketing Executive role is to assist and manage a range of marketing activities aimed at helping create lead generat
JOB DESCRIPTION As an integral part of the global marketing team, the Digital Marketing Manager will be responsible for all things digital within the organisation, as well as playing a major role in
JOB DESCRIPTION As part of the global marketing team, our new Digital Marketing Assistant will design marketing collateral for a wide variety of audiences, assist with photography and video produc
ABOUT FIRSTSOURCEFirstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), a RP-Sanjiv Goenka Group company is a global provider of customised BPM (Business Process Management) serv
CEA`s are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service to support the client`s brand and reflect the value