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First Source

First Source

Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.

Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.

Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association

Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.

Email Me Jobs From This Recruiter

Lead Management Information Analyst

  • Not disclosed
  • Updated 15/09/2014
  • Ulster / UK

The aim is to create a reporting and analytical function that provides business insight on demand, that can be self-service at the point of need overall delivers an enterprise class experience for stakeholders.

Inbound Customer Service Advisor - 6pm to 1am - Attractive Salary

  • £15000 - 20000
  • Updated 11/09/2014
  • Belfast

CSA are the first line contact with the client’s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client’s brand and reflect the values of both our organisations.

Inbound Customer Service Advisor - Banking

  • See description
  • Updated 11/09/2014
  • Belfast

CSA are the first line contact with the client’s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client’s brand and reflect the values of both our organisations.

Inbound Customer Service Advisor - SKY

  • See description
  • Updated 11/09/2014
  • Belfast

Sky Customer Service Advisor Essential Skills: Minimum 6 months proven Customer Service experience, preferably within a contact centre environment, but experience of dealing with customers in other demanding environments (e.g. retail. leisure, etc) would also be applicable.

Inbound Customer Service Advisor - Banking

  • See description
  • Updated 11/09/2014
  • Belfast

CSA are the first line contact with the client’s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client’s brand and reflect the values of both our organisations.

Inbound Customer Service Advisor - 6pm to 1am - Attractive Salary

  • £15000 - 20000
  • Updated 11/09/2014
  • Belfast

CSA are the first line contact with the client’s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client’s brand and reflect the values of both our organisations.

Work from Home - Customer Service Advisor

WFH CSA are the first line contact with the client`s customers and Firstsource recognises the importance of each WFH CSA delivering a high quality service to support the client`s brand and reflect the values of both our organisations.

Recruitment Executive (3 Month Temp)

  • Not disclosed
  • Updated 11/09/2014
  • Belfast

Job Purpose: • To attract and recruit applicants to a range of jobs in the organisation and to carry out all associated administration • To provide a professional advisory service to managers on all employment and recruitment related matters.

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