Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.
Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.
Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association
Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.
Customer Support Advisor (CSA)THE COMPANYFirstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippine
Master List Ref: JD-001Release Date: January 2014Review Date: January 2015Version: 8.0Process Owner: HRProcess Administrator:Human ResourcesCustomer Support Advisor (CSA)THE CO
Customer Support Type Permanent Location Cardiff Department Operations - Cardiff Full Job Description Job Type- Customer Sales Advisors Type- Permanent Location- Cardiff Department Cus
To provide technical IT support to staff and management to help them resolve software and hardware problems with Desktop PC’s, Laptops, Servers, and Telephony.
CSA are the first line contact with the client`s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client`s brand and reflect the values of both our organisations.
WFH CSA are the first line contact with the client`s customers and Firstsource recognises the importance of each WFH CSA delivering a high quality service to support the client`s brand and reflect the values of both our organisations.
Real Time will provide real-time feedback to Work Force Management and Operations on the status of delivery