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First Source

First Source

Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.

Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.

Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association

Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.

Email Me Jobs From This Recruiter

Recruitment Executive

  • See description
  • Updated 04/02/2016
  • Derry

For more than a decade, Firstsource has been providing innovative Business Process Outsourcing (BPO) solutions to the world`s leading organisations in banking, healthcare, telecoms and media. We serve

HR Officer Firstsource

  • See description
  • Updated 04/02/2016
  • Belfast

Firstsource Solutions believes it is vital to have a strong and experienced HR and Recruitment team to assist in managing its UK service delivery function.Location: The successful candidate will

Recruitment Executive

  • See description
  • Updated 04/02/2016
  • Antrim

For more than a decade, Firstsource has been providing innovative Business Process Outsourcing (BPO) solutions to the world`s leading organisations in banking, healthcare, telecoms and media. We serve

Customer Support Advisor - Financial/Banking

  • See description
  • Updated 04/02/2016
  • Belfast

Various different shifts available: (please specific on application form FT or PT)FULL TIME- 37.5 hours per week - Fully flexible working in-between operational hours of 8am to 11pm (shifts

Customer Experience Advisor - SKY

  • See description
  • Updated 04/02/2016
  • Belfast

Role Title: CUSTOMER EXPERIENCE ADVISOR (CEA) CEA are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service.

Customer Support Advisor - Financial/Banking

  • See description
  • Updated 04/02/2016
  • Belfast

Various different shifts available: (please specific on application form FT or PT)FULL TIME- 37.5 hours per week - Fully flexible working in-between operational hours of 8am to 11pm (shifts

Customer Experience Advisor - Full Time

  • See description
  • Updated 04/02/2016
  • Derry

Role Title: CUSTOMER EXPERIENCE ADVISOR (CEA)CEA are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service to s

Working from Home Customer Experience Advisor - Fu

  • See description
  • Updated 04/02/2016
  • UK

CEA are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service to support the client`s brand and reflect the values

Customer Support Advisor - Financial/Banking

  • See description
  • Updated 04/02/2016
  • Belfast

Various different shifts available: (please specific on application form FT or PT)FULL TIME- 37.5 hours per week - Fully flexible working in-between operational hours of 8am to 11pm (shifts

Customer Experience Advisor - SKY

  • See description
  • Updated 04/02/2016
  • Belfast

Role Title: CUSTOMER EXPERIENCE ADVISOR (CEA)CEA are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service

Customer Experience Leader - CEL

  • See description
  • Updated 04/02/2016
  • Derry

Role Title: Customer Experience LeaderThe CEL role is vital as we rely on our CEL`s to motivate our front line CEA`s, so that we deliver consistent high performance to support the client`s brand a

HR Officer Firstsource

  • See description
  • Updated 04/02/2016
  • Belfast

Firstsource Solutions believes it is vital to have a strong and experienced HR and Recruitment team to assist in managing its UK service delivery function.Location: The successful candidate will

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