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First Source

First Source

Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.

Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.

Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association

Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.

Email Me Jobs From This Recruiter

Inbound Customer Service Advisor - Evenings

  • £15000 - 20000
  • Updated 25/07/2014
  • Belfast

CSA are the first line contact with the client’s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client’s brand and reflect the values of both our organisations.

Inbound Customer Service Advisor (SKY - Full Time)

  • See description
  • Updated 24/07/2014
  • Belfast

Sky Customer Service Advisor Essential Skills: Minimum 6 months proven Customer Service experience, preferably within a contact centre environment, but experience of dealing with customers in other demanding environments (e.g. retail. leisure, etc) would also be applicable.

Sky Customer Service Advisor - Recruitment Open Day

  • See description
  • Updated 24/07/2014
  • Belfast

Do you want to work for an award winning company? Do you like challenges? Are you results driven with a can do attitude? Do you have a minimum of 6 months customer service experience? Yes? Then come along to our Recruitment Open Day.

Inbound Customer Service Advisor - Sky

  • See description
  • Updated 24/07/2014
  • Belfast

Sky Customer Service Advisor Essential Skills: Minimum 6 months proven Customer Service experience, preferably within a contact centre environment, but experience of dealing with customers in other demanding environments (e.g. retail. leisure, etc) would also be applicable.

Customer Service Advisor - Part-Time Mornings - Banking

  • See description
  • Updated 24/07/2014
  • Belfast

CSA are the first line contact with the client’s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client’s brand and reflect the values of both our organisations.

Inbound Customer Service Advisor - Banking

  • See description
  • Updated 24/07/2014
  • Belfast

CSA are the first line contact with the client’s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client’s brand and reflect the values of both our organisations.

Junior IT Support Engineer

  • See description
  • Updated 21/07/2014
  • Belfast

Job Purpose: To provide technical IT support to staff and management to help them resolve software and hardware problems with Desktop PC’s, Laptops, Servers, and Telephony.

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