Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.
Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.
Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association
Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.
Customer Experience / Sales Advisor - BelfastCompetitive salary £14,976 PLUS monthly bonus (circa £200 per month PLUS Incentives including Free Sky+HD or Sky Q & broadband, Pension and
Customer Services - Londonderry Full Job Description CEA`s are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality ser
Customer Experience Advisors(CEA) are the first line contact with NOWTV customers. As a CEA on the NOWTV campaign you will be working directly for Firstsource in collaboration with NOWTV. You will ass
Senior Recruitment Executive - BelfastFor more than a decade, Firstsource has been providing innovative Business Process Outsourcing (BPO) solutions to the world`s leading organisations in banking
For more than a decade, Firstsource has been providing innovative Business Process Outsourcing (BPO) solutions to the world`s leading organisations in banking, healthcare, telecoms and media. We serve
Customer service advisor for call centre in Banking/Financial sector
The Role - CEAs are the first line contact with the SKY customers. Firstsource recognises the importance of each CEA delivering a high quality service to support the SKY brand and reflect the values
The Role -CSAs are the first line contact with the clients customers.
The Role - CSAs are the first line contact with the clients customers. Firstsource recognises the importance of each CSA delivering a high quality service to support the clients brand and reflect th
customer service advisors required
Reporting to the Head of Workforce Management you will be responsible for heading up the Resource Planning function inside a key multi-disciplined organisation within our clients operational delivery