Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. Services include contact centre and back office processing, spanning the entire customer life-cycle from customer acquisition and customer service, back office administration, retention and churn management, through to billing and collections. Typical operations include inbound customer services, email responses, webchat, mortgage processing, insurance claim processing, credit card processing, cheque processing, telecoms provisioning, broadband technical support, early to late stage collections.
Firstsource employs over 27,000 employees worldwide using a global delivery model from 44 operational centres in India, US, UK and Philippines. Over 1,500 of its global workforce are based in Northern Ireland.
Firstsource has won numerous awards for outsourcing and process excellence from IQPC, Everest Group and The National Outsourcing Association
Firstsource’s UK operations are provided from three delivery centres in Belfast and Londonderry, which are now established as centres of excellence for customer service. Firstsource has a reputation as one of Northern Ireland’s leading employers, offering competitive salaries and performance based bonuses, first class training and real career development opportunities.
Role Title: CUSTOMER EXPERIENCE ADVISOR (CEA)CEA are the first line contact with the client`s customers and Firstsource recognises the importance of each CEA delivering a high quality service
Various different shifts available: (please specific on application form FT or PT)FULL TIME- 37.5 hours per week - Fully flexible working in-between operational hours of 8am to 11pm (shifts
Role Title: CUSTOMER SUPPORT ADVISOR (CSA)CSA are the first line contact with the client`s customers and Firstsource recognises the importance of each CSA delivering a high quality service to
Customer Support Advisor (CSA)THE COMPANYFirstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippine
THE COMPANYFirstsource is an innovative provider of Member-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstso
CSA are the first line contact with the client`s customers and Firstsource recognises the importance of each CSA delivering a high quality service to support the client`s brand and reflect the values