Resource Planning&Management Information Manager, F/T, 37.5hrs per wk, 24-7, 365 Contract, A Level or above (Equiv.), preferably in IT, ICT or Maths, 3 yrs exp in field of Resource planning preferably in a contact centre environment. To apply call 028 90008230
You will be responsible for meeting potential new customers through leads provided to you by Provident, to help give you the opportunity to build and develop your Agency and arrange new loans for new customers.
This position is responsible for monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards.