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Ref: CSAMBB/17

Customer Support Advisor - Mercedes-Benz, Belfast

  • Ulster
  • See description
  • Permanent full-time
  • Updated 24/02/2017
  • Nicola McNulty
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The successful candidate will work closely with our Sales and Aftersales teams to complement their customer, offering and introduce their expert knowledge.


About the Role...

At Mercedes-Benz Northern Ireland, we are working hard at creating an excellent customer experience which not only fully complements our product range but delights our customers. Our customers are our main priority and this role is key to the betterment of the customer’s journey. We already know our cars offer the wow factor and we want to follow this up with an outstanding service experience. With our Customer Support Team, we have created a true customer focus and a great customer journey.

The successful candidate will work closely with our Sales and Aftersales teams to complement their customer, offering and introduce their expert knowledge.

We will invest in the successful candidate through consistent training and development, providing excellent working conditions and the opportunity for future career advancement in a progressive and forward thinking company.

Remuneration and Benefits....

  • Salary: £20,000 per annum
  • 22 days annual leave and 8 Statutory days entitlement
  • Automatic enrolment in life cover
  • Discounts on new and used cars after a qualifying period
  • Access to childcare vouchers and cycle to work scheme
  • Discounts on a wide variety of high street names via online website


About You....(Please demonstrate how you meet the criteria below)


  • A minimum of 1 years’ experience in a customer service sales role
  • A strong working knowledge of computerised systems such as customer databases
  • Ability to work as part of a small team and a genuine desire to pursue a career within a vehicle franchise
  • Demonstrate a professional and confident approach in dealing with both customer and staff
  • A flexible approach to working hours is required
  • Excellent communication and presentation skills


  • Experience of working in a similar role in the motor trade industry
  • Experience of ADP


About The Agnew Group....

Our objective as an employer is to nurture, inspire and essentially invest in our staff by providing continuous training and development opportunities so they are fully equipped to be the best they can whilst representing The Agnew Group.

The Agnew Group prides itself on being well renowned in Northern Ireland's Motor Industry for providing excellent customer service. We believe that it is about more than just the product we are selling - it is about showing dedication and commitment to our customers through our employees. We currently represent 10 brands throughout the Group across various sites in Northern Ireland, not to mention our experts in fleet sales, parts sales and delivery and lets not forget our state of the art repair centre.

To apply for this exceptional opportunity, click on the apply button.

Please note we do not accept CV's

N.B. Applicants must demonstrate on their application form how they meet each of the criteria in order to be short-listed for interview.

All completed applications must be received by 12:00pm (midday) on Tuesday 28th February 2017. Applications received after this deadline will not be accepted.

As communication will be via email, please check your spam/junk folder.

The Agnew Group is an Equal Opportunities Employer

Agnew Group Ltd

Agnew Group Ltd

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