As a Customer Service Advisor, you will give technical advice, check bills, smooth house moves, win back customers and put things right when they haven't quite gone to plan.
Customer Service Advisor
Full time Temporary - ongoing with no end date.
Customer Service Advisor £15,600, +1.5k bonus OTE
Brilliant experiences. Happy customers. Exceptional people.
Do you want the opportunity to work with motivated, exceptional people every day in an amazing team environment that has customers at the heart of everything we do?
Every day millions of our customers connect, play, watch, learn, and live their lives using our products and services. Investing in our customers' experience is important to us - and that's where you come in. The Customer Care team are the voices of our company. We're the ones people turn to, online or on the phone. They bring our services to life, whether it's superfast fibre broadband, TV or our latest HD Sport Channels.
What will be I doing? Firstly you will receive top-notch training and coaching which is tailored to you. This will give you all the knowledge and confidence you need to engage with our UK customers. As a Customer Service Advisor, you will give technical advice, check bills, smooth house moves, win back customers and put things right when they haven't quite gone to plan. You are our problem-solvers, our peacemakers, our ambassadors; always putting our customers first. You will deliver exceptional service, ensuring customers feel valued and satisfied - not wanting to go anywhere else. You will have a natural enthusiasm for customer service and confidence when speaking to customers. You'll also be great at problem solving, leaving the customer happy each and every time.
What's in it for me? Not only will you be working at one of the world's leading brands, you'll also receive a competitive salary of £15,600, +1.5k bonus OTE uncapped. As a valued employee, you'll also qualify for a wide range of high street discounts, including 30% off Mobile products.
Our offices are open from 8am to 9pm Monday to Friday; 8am to 8pm on Saturday; and 9am to 6pm on Sunday. You'll cover a variety of shifts between these hours, including evenings and weekends, which could bump your salary up to a rewarding £16,071 + 1.5K bonus as we offer increased pay for shifts worked in the evening and Sundays.
Do you want to advance your career whilst earning a competitive salary and bonus….what are you waiting for?.. Apply here….
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