Citi, the leading global financial services company, does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Production Services are more than a support team:
 
We are responsible for providing a world class support service to our Investment Bank business users and external customer base. We liaise closely with colleagues in software development and infrastructure groups to ensure the best possible user experience for our diverse client base.
 
We provide strategic input across the full life-cycle of: Change Management; Incident Management; User Support and Eco System Health.
 
That means maximum system availability from expert support staff who understand the business and the toolsets used. We identify problems before the business impact and provide 100% uptime to our clients. We play a key role in the exciting technological developments Citi are introducing to our business such as CitiVelocity and Simpliciti.
 
We are looking for exceptional individuals who are strong problem solvers and communicators to join our Production Services teams across our Capital Markets, Global Transaction Services and Financial Transaction Services businesses. In return we offer excellent career development opportunities and professional training such as ITIL.
 

 Essential Criteria:

• Experience of application/platform monitoring and knowledge management tools

• Demonstrable technical ability on a specific platform, architecture or operating system - demonstrating ability to track down issues, to manage change and data flow (of particular interest are a proven ability in SQL and UNIX)

• Excellent communication skills, including the ability to communicate complex technical issues to business users in a way they will understand

• Strong analytical skills

• Ability to demonstrate an aptitude to work in a fast paced, challenging and diverse support environment to exceed our customer's needs

• Ability to demonstrate an aptitude to learn the fundamentals of the supported business area

 Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
 

Apply Here